Ready to deal more effectively with difficult people? Read more!

Join Nicky Kent of (UK) and Carolyn Cole of (USA) for exciting February 2017 workshops we are hosting in the UK on Advanced Communication Skills For Dealing With Difficult People. 

Click here to learn more about our workshops on the 15th February in Birmingham and 18th February in Shrewsbury. London and Manchester dates are on the way!

Advanced Communication Skills For Dealing With Difficult People

We offer an experience like no other, where you learn and practice your new skills in a supportive, caring, highly interactive, full day workshop.


We work to eliminate the stress, frustration and often personal pain that comes from exchanges with difficult people. Our workshops are designed for you to fully identify and explore communication behaviour styles and why that’s important. Whether you are dealing with dictators, blamers, complainers, criticisers, manipulators, controllers, know-it-alls, competitive individuals, sarcastic individuals or passive-aggressive types, this workshop is for you. We delve into these and other difficult behaviours, while also teaching you conflict management styles, conflict resolution options, techniques for building authentic rapport and influence – and much more. The goal is to empower you with more confidence, self-respect and personal power when confronted with difficult people. Our workshops are designed by women for women, to address women’s unique communication needs. Our practical techniques, cutting-edge personal development insights and coaching, apply to your life and business situations, we cover both.


Who attends these Communication Workshops?

Female entrepreneurs, self-employed women, business women, professionals, employees, managers, supervisors. women returning to employment and any woman wanting to step into more empowered communication skills are all perfect for this workshop.


What can you expect?

Loads. We cover exactly what you need to learn advanced communication skills for dealing with difficult people. The day is filled with fun learning and practice sessions. We pay special attention to you, your personality and communication style. We offer both group and individual coaching, where you gain group support and our personal focus. Whether you feel introverted, extroverted or somewhere in between, we make you feel relaxed, special and help you get the job done


You will learn:

  Your dominant communication behaviour style and what that means.

 Other communication behaviour styles.

  How different styles can unintentionally breed conflict.

  The positives and negatives of different communication behaviour styles.

  How to best manage different communication behaviour styles.

  How to identify someone’s communication behaviour style by listening and watching.

 How to adapt to different communication styles, using new skills for effective communication.

  What makes someone difficult, beyond there communication style.

  Categories of difficult behaviours and how to manage them.

  How to identify whether a situation requires more compassion or assertiveness, in reaching ideal outcomes.

  Conflict management styles, for dealing with someone who refuses to listen.

  Conflict resolution options, for resolving difficult situations where possible.

  Techniques for building authentic rapport and influence.

  How to remove what is blocking you from being more assertive in your communication.

  How to project a more powerful image, while keeping true to you.

  Verbal and non-verbal assertive techniques and language, especially for women.

  The difference between being assertive and being aggressive.

  How to speak your thoughts and ideas in a concise, structured, straightforward manner.

  How to say “no” and stop habitually apologising.


And There’s More …


  Throughout the day, you will apply new advanced communication techniques through dynamic group exercises.

  Bring us your challenges, in work and life – we will help you throughout the day!

  By workshop’s end you will design your own action plan for communicating more effectively with difficult people.

  You are likely to make new friends too!


Remember …

The entire experience is designed to help you take charge of your communication and dealings with difficult people!

Join Us!

Click the following link to learn more about our workshops, Early Bird Pricing and to REGISTER:


Advanced Communication Skills For Dealing With difficult People

Check you inbox for email confirmation from following registration.

Have questions or need additional information?

Contact Nicky at or Carolyn at for same-day replies.


Note: We also offer dynamic, full day February Assertiveness for Women Workshops in London, Manchester, Birmingham and now Shrewsbury! Click here to learn more:

Click here to learn more:


Contact Nicky at or Carolyn at for a multi-workshop pricing discount.






Nicky Kent

Nicky Black and White 1914
Social Heart C.I.C.
Learning & Development Educator, Success & Leadership Coach, Business Consultant, Motivational & Business Speaker


Nicky lives in beautiful Shropshire, England, home to breathtaking views of rolling English countryside. For nearly 30 years, Nicky led Learning and Development initiatives for small to mid-size companies in the UK, for wide variety of objectives. She is now a highly sought after Business Consultant, Success Coach and Speaker. Nicky’s business is Social Heart CIC (Social, which offers a full range of her expertise including, Business Consulting for Small Businesses and Social Enterprises, Personal Development Coaching, Success Coaching, Leadership Coaching and Social Entrepreneurship Education. Nicky further specialises in the online business marketing space as an Online Digital Marketer and Social Media Strategist. She is Certified Gold Status by the Small Firms Enterprise Development Initiative (SFEDI) and has obtained Level 5 Certification from the Institute of Leadership and Management and is also Certified for Preparing to Teach in the Lifelong Learning Sector (PTLLS). Nicky is also a prominent Falconer, promoting social causes and education, through her Feather Perfect Falconry. You can find Nicky on days off flying her owls in beautiful Shropshire or with her incredible birds, speaking to adults and children, at educational and larger events. Her teaching and coaching will empower and embolden you. She has helped hundreds of clients reach their true potential in life and business. She is passionate about women’s personal empowerment issues and showing women how to live full, exciting lives of purpose and meaning. She is also passionate about women finding their voice, to fully communicate their message and stand confidently in their assertive power. Get ready to experience her amazing teaching and coaching. Her techniques will transform you!



Carolyn Cole

Carolyn Eventbrite Bio Picture
Boomtank LLC
Success & Professional Coach, Business Coach, Business Show Host, Motivational & Business Speaker, OD Consultant, Attorney


Carolyn lives on the East Coast of the U.S.A. For two decades she was a highly successful Corporate (Jury Trial) Attorney for both Fortune 100 and Fortune 200 Companies, working in Washington, D.C. and its Metro Area. She left that career to fully pursue her life passions. She is now a successful Certified Professional Coach, Life Coach, Spiritual Coach and Religious Coach. She specialises in Success Coaching (as a Personal Development Mentor) and Business Coaching. She graduated from the Johns Hopkins University School of Business, with a Master’s of Science degree in Organisation Development and has been an Organisation Development Consultant for over 10 years, working with leadership in major companies and organisations. She is an expert in Instructional System Design (ISD), having obtained a Graduate Certificate in that work, with a specialty in both online education and in person learning. is now her online business. Boomtank focuses on sharp female entrepreneurs and cool guys who support them. She is Founder and Show Host of The Boomtank Business Show podcast, available on iTunes and set to grow in 2017. Carolyn is passionate about empowering all women to reach their full potential and knows every women has it – it just has to be unleashed. She is also passionate about helping women finding their true voice and purpose, as she has done as a top trial attorney and Motivational Speaker. After thousands of clients and cases – and two decades in contentious courtrooms where only the masterfully assertive and powerfully communicative last and win, she now makes the case for your assertiveness, confidence and self-respect. Her teaching and coaching will show you how to take charge of your life, show up for yourself, be heard as a powerful communicator and create a new, fully empowered you. Get ready to go, grow and experience your personal power, like you have never felt it before!